Unable to interact with NPCs in Genesis Tutorial?

[JFischer]

This is super frustrating, especially since I've tried to contact Entropia Support about this but the page crashes every time I click submit!

I just downloaded the game for the first time and am attempting to work my way through the Genesis tutorial. However, I cannot speak / interact with the NPCs within the terminal. I've tried single-clicking and double-clicking them with all of my mouse buttons and a variety of different keys, but nothing happens. The most I can get is when I right-click on an NPC, I'm given two options; "Operate" and "Show Status Bar". However, neither of these options accomplish any interaction. I've tried these processes on High, Medium, and Low graphics settings, with the same results each time. I've also made sure the client was completely downloaded, logged out / logged back in, etc. What am I doing wrong?

[raxxor]

Sometimes they don't want to talk to you.. maybe you need to finish a certain mission first or they are just there to be standing there.