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  1. #11
    Hatchling
    Joined
    Sep 29 2011
    Posts
    8
    Hmmm.... But question is : If I hit a ATH as I'll certainly do during the first week hunting Daïkiba, will I be allowed to retrieve my $??

    If no, I won't take the risk to hit my ATH. You follow me?

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  3. #12
    Dominant
    Joined
    Nov 15 2010
    Location
    Sweden
    Posts
    475
    Dunno if you tried it, but you could try this form to contact support:

    http:// account.entropiauniverse.com/support-faq/contact/send-message/ ? gaTag=gui

    (Link from this page.)
    WoF team Sweden
    World of Firepower is coming - We're always looking for good Swedes to represent Sweden, and all support is welcome!

    - Sakura, Koufuku 2c - http://web.comhem.se/~u77771572/aia/ -

  4. #13
    Hatchling
    Joined
    Sep 29 2011
    Posts
    8
    Thank you for the link but yes I've tried and you know what?

    They send me an answer two minutes later, here it is (it's so funny) :

    Si vous disposez d'un compte Entropia Universe, veuillez nous envoyer une demande d'assistance en vous rendant sur le site https://account.entropiauniverse.com...t-faq/contact/

    In other words, send an assistance request from your account page. Obvious

  5. #14
    Hatchling
    Joined
    Sep 29 2011
    Posts
    8
    Here's a link that may be usefull to understand my issue :

    http://www.casimages.com/img.php?i=1...5836883161.jpg

    And I've no probleme to log in planet Calypso with this username and password, checked a thousand times. Strange isn't it? Or if it's not, please explain me and let me depoooosiiiiit !

  6. #15
    Moderator
    Joined
    May 13 2011
    Location
    Australia
    Posts
    580
    I've lodged a support case about this issue also, as this may be affecting many newer players. Text below:

    History for support case 197341:

    2011-09-29 23:18 You wrote:

    Hi there,

    This is a request for general information and a bug that might affect many new players, not about a particular avatar.

    A new player has posted on entropiaforum.com that he is unable to log in to his account on the website here in order to make his first deposit.
    (http://www.entropiaforum.com/forum/b...h-support.html)

    Formerly, players were asked to choose a User Name when first creating a new account, however he advises that the User Name is now set to his email address. He can log into the game with it, however when he attempts to log into the website to make his first deposit, he receives an error message saying that the User Name is only accepted if it contains the characters a-z, A-Z and 0-9.

    Naturally, being an email address, his user name is in the form abc@xyz.com, and so containing 'unacceptable' characters.
    The player has posted a link to a screenshot of the error message: http://www.casimages.com/img.php?i=1...5836883161.jpg

    I would appreciate the following action:
    1. Please confirm that the user name is now set to a person's email address for new accounts. I have no reason to doubt what this new player has posted, but as it is different from my own experience, I would like it confirmed by support.

    2. Please can you look into this website login problem as a priority, as it may be affecting ALL newer players trying to access the website.

    Kind regards,

  7. #16
    Moderator
    Joined
    May 13 2011
    Location
    Australia
    Posts
    580
    Support responded within 24hrs:
    Hi xxxxxx,

    Thank you for contacting us with your inquiries and for your concern for fellow participants. It is in fact possible for new players to choose if they want to use their email as their username or not.

    Please rest assured that I have forwarded your report about the log in issues this player experienced, for further investigation and any irregularities found will be adjusted. If you encounter this new player again and he/she is still experiencing issues, please ask them to contact us directly via email to support@planetcalypso.com

    Kind regards,
    Laura | Planet Calypso Support
    Hope this is resolved quickly for you, and any others experiencing the same problem.

 

 
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