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  1. #1
    Hatchling
    Joined
    Apr 01 2012
    Location
    Örebro,sweden
    Posts
    9

    stuck dead in space

    soon 24 hour stuck.
    im dead and cant T.
    Last edited by Chi Sun Xiu; 04-02-2012 at 11:17.

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  3. #2
    Provider raxxor's Avatar
    Joined
    Dec 17 2011
    Location
    Sweden, Göteborg
    Posts
    176
    Send a support case, make sure you choose in the category "In-world" and then "stuck". You will get a ansewer quiet fast.
    Raxxor

  4. #3
    Hatchling
    Joined
    Apr 01 2012
    Location
    Örebro,sweden
    Posts
    9
    ive posted everywhere i can, and they even answerd me yeasterday but they havent done anything yet. i got 3 support cases off the stuck issue and 1 for the supporter that asking to move my avatar but dident.

  5. #4
    Hatchling
    Joined
    Apr 01 2012
    Location
    Örebro,sweden
    Posts
    9

    MA in serious problem wíth the staff ?

    need to hire more staff to fix in game problems. so tired of this shit now

  6. #5
    Provider raxxor's Avatar
    Joined
    Dec 17 2011
    Location
    Sweden, Göteborg
    Posts
    176
    That is most unusual.. usually take like max 3 hours for them to move you.. sure you have done it correctly?

    What have they replied back?
    Raxxor

  7. #6
    Hatchling
    Joined
    Apr 01 2012
    Location
    Örebro,sweden
    Posts
    9

    support case

    My Support Cases



    History for support case 225701:


    2012-04-01 13:47 You wrote:

    hi, im dead and stuck in space and cant T. and been stuck there for awhile now i need to be moved to calypso. ive tryed to relogg more then 3 times and nothing helps.

    name of avatar is Chi Sun Xiu.

    2012-04-01 16:21 You wrote:

    hello how long does this have to take? arent there any ppl that are working on a sunday ?
    whats the point of ingame support if no one is there ???

    2012-04-01 18:21 You wrote:

    is this realy happening? stuck allday without help.

    2012-04-01 20:39 Entropia Universe Support:

    Hi,

    Thank you for your report. I have forwarded the issue to members of the responsible team for further investigation and any irregularities found will be adjusted.

    At the moment, I can not place you at Calypso or Zeus Space Stations, however, would you like me to place your avatar at Crystal Palace or F.O.M.A Space Stations from which you can teleport to Planet Calypso?

    Please accept our apologies for this issue.

    Kind regards,
    Laura | Planet Calypso Support

    2012-04-02 04:28 You wrote:

    hi yes please, FOMA is very much ok

    2012-04-02 05:43 You wrote:

    you shud have moved me without asking where.

    2012-04-02 08:37 You wrote:

    is this joke ? why isent my avatar moved already ? am i gonna be stuck here allday again ?
    this is not accepteable, i will file a support case about this.

    2012-04-02 10:59 You wrote:

    wtf move my avatar now.

    2012-04-02 12:44 You wrote:

    why arent you atleast answer my posts so that i know atleast someone is looking in to this problem and it seems that im not alone dead here in space.

  8. #7
    Provider raxxor's Avatar
    Joined
    Dec 17 2011
    Location
    Sweden, Göteborg
    Posts
    176
    Which cateogry did you choose? Pretty sure they prioritize.. so if you choose another one they will most likely take their time.
    Raxxor

  9. #8
    Mature
    Joined
    Nov 02 2010
    Posts
    32
    Quote Originally Posted by Chi Sun Xiu View Post
    ....
    At the moment, I can not place you at Calypso or Zeus Space Stations, however, would you like me to place your avatar at Crystal Palace or F.O.M.A Space Stations from which you can teleport to Planet Calypso?

    Please accept our apologies for this issue.

    Kind regards,
    Laura | Planet Calypso Support

    ....
    That is interesting, I had heard before that support had told someone something like this about teleporting to Caly from CP.

    Has something changed so you can now TP back to Caly from the FOMA or CP space stations?

  10. #9
    Moderator
    Joined
    May 13 2011
    Location
    Australia
    Posts
    580
    Quote Originally Posted by Zar View Post
    That is interesting, I had heard before that support had told someone something like this about teleporting to Caly from CP.

    Has something changed so you can now TP back to Caly from the FOMA or CP space stations?
    Yes, that came in quite some time ago... like when space was re-introduced iirc.

    There is a fee involved though - 25ped from FOMA > Caly and 17.50 from CP > Caly last I looked.

  11. #10
    Young TimUnleashed's Avatar
    Joined
    Nov 03 2010
    Posts
    18
    For the record, this happened to me two days ago.

    I sent in a support case that afternoon, and the next morning I had been shifted to my destination, with a nice, polite response from Owen | MindArk.

    So, not sure what the bug is that's making it happen, but my own experience of support in this issue was quite satisfactory.

 

 
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