Results 1 to 9 of 9
  1. #1
    Young
    Joined
    Sep 21 2015
    Posts
    11

    Chat not initializing

    Since Thursday night my chat has completely stopped working out of the blue. At first I got a error message saying that "chat module failed to initialize" and no chat panel showed up at all. After reinstalling the game a couple of times and running necessary Windows updates and driver updates, it still fails to load the chat. When I attempt to start typing in the chat, the game crashes instantly. See the screenshot below of what's going on.




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  3. #2
    Moderator
    Joined
    May 13 2011
    Location
    Australia
    Posts
    580
    Have you tried deleting (or renaming/moving) your chat.log file?

    It's usually in: C:/Users/<Your User Name>/Documents/Entropia Universe

  4. #3
    Young
    Joined
    Sep 21 2015
    Posts
    11
    Quote Originally Posted by Serica View Post
    Have you tried deleting (or renaming/moving) your chat.log file?

    It's usually in: C:/Users/<Your User Name>/Documents/Entropia Universe
    That folder is empty, so that can't be it. Besides, I have tried reinstalling (deleting all files) several times. I'm beginning to suspect this is some networking issue. The chat module doesn't seem to try to initialize at all. Can my server side settings perhaps have become corrupt somehow? Or is that even possible?

  5. #4
    Moderator
    Joined
    May 13 2011
    Location
    Australia
    Posts
    580
    Have you checked these:
    Quote Originally Posted by Support FAQ
    Open these ports in your firewall:
    • 20, 21 (TCP Outbound) - Additional TCP Port outbound for passive mode FTP
    • 80 (Outbound)
    • 30584 (UDP inbound/outbound)
    • 30583 (TCP Outbound)
    • 554 (TCP Inbound)



    If you have a router, make sure the router configuration has Ports 20,21, 30584 and 30583 forwarded to your computer. Also make sure the firmware of your router is up-to-date (please contact the manufacturer of your router for any specific questions regarding this matter)

  6. #5
    Young
    Joined
    Sep 21 2015
    Posts
    11
    I have already tried turning off my firewall to see if that helps, but nothing. I have never had this problem before. It started with a error message saying "chat module failed to initialize, please restart Entropia", and the next couple of logins the chat window was either gone or wasn't showing text like in the screenshot.

  7. #6
    Moderator
    Joined
    May 13 2011
    Location
    Australia
    Posts
    580
    Okay, I guess you'll have to wait for support to respond (You did send a support case, right?)

    Let us know the outcome, as it may help some other player in the future

  8. #7
    Young
    Joined
    Sep 21 2015
    Posts
    11
    Yes, a support case has been sent with the same screenshot.

  9. #8
    Young
    Joined
    Sep 21 2015
    Posts
    11
    Still no response from support. I have tried to login to Entropia on a different computer and I have the same chat problem there, so it doesn't seem to be hardware or system related. This means that they need to reset my server side settings. The problem is getting pretty frustrating as I have no access to the chat.

  10. 10-25-2015, 21:44


  11. 10-26-2015, 20:30


  12. #9
    Young
    Joined
    Sep 21 2015
    Posts
    11
    The issue has finally been resolved after the latest patch.

  13. 10-27-2015, 16:00


  14. 11-04-2016, 09:03


  15. 11-04-2016, 09:05


  16. 11-04-2016, 09:09


  17. 11-04-2016, 09:11


  18. 12-29-2016, 21:02

    Reason
    spam

  19. 12-29-2016, 21:22

    Reason
    spam

 

 

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