Error: Entropia did not shut down normally.

gluttony · 05-07-2012, 08:24

Helllo guys i am new on this game, and ive never seen the game running before.

The error i get is the same as greenhero all tho my computer is alot slower.

Windows 7
DirectX 11
CPU: AMD E-350 Processor 1.6Ghz Duo
Ram: 3GB
Motherboard: Lenovo Inagua
Video: AMD Radeon HD 6310M

Error:

Entropia Universe did not shut down normally

You may submit information about your PC configuration to MindArk.
This will help MindArk to improve Entropia Universe in future updades.
The information that will be send if you accept is:

OS = Windows 7
Memory = 2688
Graphics Adapter = AMD Radeon HD 6310M
Graphics Adapter Driver Version = 8.17.10.1052
Exception Address = 12416145
Version = 12.6.0.96106

This is the error i get.
Any hints in solving this problem?

Thank you for your time and effort.

Regards
Gluttony

Nor Alien · 05-07-2012, 18:16

The first thing I would try run a repair on EU in the tools menu.

If this doesn't help then try uninstalling your driver.
Then restart the computer.
Then reinstall your driver.
Then restart your computer and try again.

The last time I had this problem I had to install a different driver and then install another CCC (Catalyst Control Center) separately. This fixed it last time I had this, but I hope the first part solves this problem before you have to do the separate installs.

Gl

gluttony · 05-09-2012, 14:38

It is not solving anything. Any other advices?

Cly · 05-09-2012, 15:49

and your Interface settings.

On the client loader, start by lowering your connection speed to a number like say 56 or 128 (unless you had it super high and you have a strong internet, in which case I recommend dropping it to 256kbps).

Then check your graphics settings and try dropping it temporarily to safe mode, which will load old textures and mostly-grey items.

But if it runs on low textures and low bandwidth then you can start finding out piece by piece what is causing your issue.

Sorry it's a pain, but the EU client doesn't usually tell you much about WHY it crashes. Best you can do really is submit the report to MA like they ask.

gluttony · 05-09-2012, 16:18

Just tryed all your suggestions nothing works i even reinstalled my video drivers again and i downloaded the newest ones this time.

Nor Alien · 05-09-2012, 17:14

Quote:

Originally Posted by gluttony

Just tryed all your suggestions nothing works i even reinstalled my video drivers again and i downloaded the newest ones this time.

What was the driver version you where using before. If it wasn't 12.1 then try 12.1.

Next thing to try is to uninstall all of it again.
Click on the newest driver you installed and then when it asks you to install the drivers and CCC, uninstall it instead.

Next go to control panel.
Find device manager.
Right click on your Vid card and uninstall.
Restart your computer and let windows install it's drivers for your vid card.

At this point don't install your drivers or CCC, just try and run the game.

If this works then install the latest driver without the CCC (custom install) and try that. If it still works, then you need to install an older CCC (11.12) then try that. If all works

if not I have some other suggestions.

Remember to restart your computer after each install.

gluttony · 05-10-2012, 10:31

Quote:

Originally Posted by Nor Alien

What was the driver version you where using before. If it wasn't 12.1 then try 12.1.

Next thing to try is to uninstall all of it again.
Click on the newest driver you installed and then when it asks you to install the drivers and CCC, uninstall it instead.

Next go to control panel.
Find device manager.
Right click on your Vid card and uninstall.
Restart your computer and let windows install it's drivers for your vid card.

At this point don't install your drivers or CCC, just try and run the game.

If this works then install the latest driver without the CCC (custom install) and try that. If it still works, then you need to install an older CCC (11.12) then try that. If all works

if not I have some other suggestions.

Remember to restart your computer after each install.

Ohhh all tested just as you said. But when i run the game without having any drivers installed it gave me direct draw error and it continued then it went to the black screen and gave me the same "Entropia did not shut down normally" error again even tho i didnt had any drivers installed. This makes me think the problem might not be in the video drivers/card. Please give more suggetions.

Nor Alien · 05-10-2012, 21:55

Quote:

Originally Posted by gluttony

Ohhh all tested just as you said. But when i run the game without having any drivers installed it gave me direct draw error and it continued then it went to the black screen and gave me the same "Entropia did not shut down normally" error again even tho i didnt had any drivers installed. This makes me think the problem might not be in the video drivers/card. Please give more suggetions.

Yeah that's what I was trying to figure out myself. If it was indeed a graphics card problem or not. If the Microsoft drivers are causing this error as well the next thing to do is check the mother board drivers as they also affect how the card and it's drivers are used.

Go to the divers page for your mother board and download the new drivers from them. There will be several to choose from. One in particular you need is the chipset drivers. While you are there you may as well get all the updated drivers for your board as well. It can't hurt to use them and in most cases will increase your performance.

Update the MB drivers but don't update the vid card drivers just yet. See what you get from that.

Fixing computer problems is all about process of elimination. First you try and see what happens when you exhaust one part so you can take it from the list of possibilities. Then try another part, and so on until you get the desired affect. If all else fails it then falls down to hard ware problem where the actual physical device may need to be replaced or warrantied. Hopefully the latter, as it sucks having to buy a new part.

gluttony · 05-11-2012, 15:07

I have given up on trying to run it with windows 7.
I can't find drivers for my ATI driver for E350/Zacate Radeon HD 6310 i have downloaded the video drivers, but it dosent recognise my CPU.
Can i run this game on other operation system like linux or something?

Nor Alien · 05-12-2012, 18:22

Quote:

Originally Posted by gluttony

I have given up on trying to run it with windows 7.
I can't find drivers for my ATI driver for E350/Zacate Radeon HD 6310 i have downloaded the video drivers, but it dosent recognise my CPU.
Can i run this game on other operation system like linux or something?

Yes I believe you can using this: http://www.ehow.com/how_2032345_run-...ons-linux.html

I have had this similar problem with another laptop I was working on. In the end I had to go to the manufactures website and download all the drivers from there and use them. This included their version of ATI drivers for the video card. It was a very old driver and did not work until I updated all the other drivers as well.

This would be my suggestion to you if you haven't already tried it. Go to the manufactures website and download all of the drivers there. Update them all and try again.

If this still not working correctly, I would ask them via Email or how every their support works, some are different then others, and let them know what type of problems you are having. They may know how to install the latest drivers for your laptop and get you up and running!

I hope this helps.