Thread: Help!
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Old 01-05-2008, 12:46   #3
Pepper
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"I have generated too many passwords with my Gold Card and now I am unable to login. "

"You only have three attempts before the Gold Card becomes unsynchronized with the verification system. You will then need to resynchronize the Card. By following the normal login process, a Synchronize Security Code window will request two consecutive Security Codes in order to resynchronize with the verification system.

If you fail to synchronize your Gold Card, please generate two consecutive passwords with your Gold Card and add these passwords in a Support Case sent to the Entropia Support Dept. Please do NOT generate any further passwords until the Entropia Support Dept. has synchronized your Gold Card".

As far as i can understand a window with two fields for codes should automatically appear at normal login if your card is out of sync. I suggest you go for the second alternative mentioned in bold above.

Last edited by Pepper; 01-05-2008 at 12:52..
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