Not sure where to put this thread but I need to vent. I have submitted a handfull of support cases and only get the cut and paste response a few days later and the issues are never resolved.
Anyhow....My most recent one was a simple "please update my account with correct info" case. I wanted to change email and my name on the account so I can order a gold card and be sure it is received.
This is the reply....
For security reasons, MindArk do not change the name of an account holder.
It's very important to enter the correct information when applying for an Entropia Universe account. While you may still keep this account, we will be unable to offer you any support assistance that relies on identification verification.
We recommend that you consider creating a new account with the correct information, which will allow you to utilize withdrawal and security features available.
Kind regards,
Entropia Support
Now the frustrating part aside from NEVER having any EVER resolved is they dont appear to even know their own EULA.
From Section 3. You agree to update any registration information that you provide whenever it is changed so that MindArk's records are also correct. This is what I am trying to do.
From Section 2. A Participant may only have one Account. So why tell me to create another one? Because you want me to chip out and spend all kinds of ped getting things switched over? I think not.
Basically what they are telling me to do is against their EULA and all I am trying to do is make sure my account is accurate. I am not sure where to go from here with this but it seems to me a phone call may be in order to talk to an actual human rather than a supportautoreplybot.
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