[Mojoswoptops]

Originally Posted by Vixen78

My Support


Support Case 140560 history

03 May 2008 You wrote:
I had applied for a free gold card a few months ago. I still show the gold card icon in my storage ingame. I have still not received mine in the mail. Is there any way to track it to see if it's been sent out? My only concern is that I will be moving in a few months, and I'd hate to have it get lost in the mail.

Thank You for looking into this matter.
Kind Regards,
Vixen78

03 May 2008 Entropia Support:
Hi,
Usually it takes around 6 weeks to be delivered, I see that it has passed a little bit more. We currently have a lot of orders being shipped and are trying to ship the oldest orders first, we are working on this and will have it send out to you as soon as possible. If you are moving in a few months we are sure it will be sent out before that.
We are sorry for the inconvenience.
Kind regards,
Entropia support

you say it's in your storage ingame? I think that may be your problem. It has to be in your carried inventory.