If
Ma is like any other major company they have farmed out their support to a Hindi company. Prolly the same one microshit uses.
Try a support request using a Hindu interpreter and see if the answers come back less unfitting.
They have 3 guys answering 25 computers with pre prgrammed responses.. by pressing a preset answer by key words trained to recognise.. If your support question goes past 3 replies it gets closed.. if it comes back after that it goes directly to a stupidvisor that has half a clue..and the process starts all over.