Quote:
Originally Posted by Trina Xenophage
If Ma is like any other major company they have farmed out their support to a Hindi company. Prolly the same one microshit uses.
Try a support request using a Hindu interpreter and see if the answers come back less unfitting.
They have 3 guys answering 25 computers with pre prgrammed responses.. by pressing a preset answer by key words trained to recognise.. If your support question goes past 3 replies it gets closed.. if it comes back after that it goes directly to a stupidvisor that has half a clue..and the process starts all over. |
It doesn't need to be foreign support. I once tried to make a seat reservation for a flight over a hotline. I called three times and got three totally different responses. And guessing from their accent they were all native english speakers:
1) I'd need to do that with the other company (that flight was one of those shared flights). That other company had an answering machine running that they won't do that.
2) flight doesn't exist
3) yeah, sure. Done! Thanks, have a nice day.
When I checked in at the airport the person there told me there was no seat reservation yet...
Alright, now
