I think it's a shame how support couldn't care less when it comes to people wasting their money. If a claim is clearly visible and not obstructed and u can start extracting it, it should not be considered up to you to take the loss. I think these kind of bugs make people lose a lot of faith, imagine if that was a bugged ath? do u think someone would just say "oh well, just 1-2k USD, no biggie!"? I revently had a d/c cause some of my skill to revert back to prior the skilling session.
MA's support simply told me that sometimes when u get d/c you can potentially lose some skills that weren't updated on last refresh to the server, and basically tough luck! Start doing ur job
MA, before people leave this place a barren land of unclaimed claims and head for greener pastures. I've not heard of a major bug going unchecked if it affects THEIR bottom line. This is a bad way to project urself to the community, as it gives the impression u don't care about the very same people who are paying for all your new cars and fancy meals.