That is harsh, man.
Please do let us know what reply you get from "support". We know they are able to track the items you had in your inventory or in your pockets, so they should be able to do something...
I sincerely hope they don't fob you off with the "system error, not our problem" box-standard cut-and-paste response...
One of the few things you can rely on within
EU is that if you put something in storage it'll be there when you get back. Or so I thought...
Here's an idea tho...
Have you checked in Jambalayze's appartment, if u can find it?