I doubt people are complaining about the lack of content in interviews. Most of us understand that
MA aren't going to come out and say 'hunt fefs at 17:44 this Tuesday and you will hoff'
I think the problem, it lack of customer service provided by
MA. A lot of the perceived lack of service was probably perpetuated years ago.
MA have been better at communicating to the community as of late, the problem is it took a lot of whining to get to this postion.
The thread you speak of also praised
MA for letting us know what was going on, it was maybe a long time coming for some people though. I also feel that we should expect this kind of communication, you would expect a bank to let you know if there was a wide spread problem with accounts.
Should we really be praising
MA for implementing something that should be one of the first things on there to-do list?