Your post was not clear Kimmi, are you saying that once the old Gold Card was de-activated by Mindark, that you were able to log in to your account with no gold card at all? People are making that assumption based on your post, yet you never said that explicitly.
Also, it sounds like there was no need for a new Gold Card at all, just a replacement reader. You seemed to make a mistake in your support case by saying your Gold Card was broken, when actually it was just a problem with the card reader (battery probably getting weak).
If I recall correctly, Gold Card holders are entitled to one new reader per year, for free.
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