Sounds alot like a support ticket to me, but, Marco, thank you so much for your effort. Just the fact that you interacted with the community in this scale is gigantic step towards better customer communications relations, i.e. YOUR JOB DESCRIPTION.
As for improvements to make your job easier, yes, 1 question per user is good, but how about trying to ask the correct inhouse department at Mindark HQ to get a detailed response? I would really like to see an answer such as "so and so department says "perhaps"", rather than "I cannot discuss such issues." Offcourse you cannot discuss an issue you have no concept about.
From this view, yes, more time would be required, more resources that is, in your language, but a really good question could get a really good answer from the correct terminal, even if the answer takes 2 weeks to get through.
Giving good answers or in the least a constructive ambivalent response gives hope to the interested party in question, rather than an evasive statement leaving the questionare no further than the entry point, albeit disillusioned and/or invalidated as a valued customer.
Does this make any sense to your corporate lingo filter?
All the same, thank you for responding and interacting with your customers.
Tie
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