Quote:
Originally Posted by Kaiser
I hate to be the naysayer here, but in terms of format and interview technique thumbs up Pinky.
"Marco, a fair number of community members are displeased with MA's performance and feel they have been abandoned or not heard. Is Ma aware of this and do you have any plans whatsoever to put players minds at ease?"
"Marco, a fair number of players feel they get unsatisfactory responses from support and find that support often contradicts themselves. Has MA considered a system for users to rate their satisfaction with the support they received and a way to hold support responsible for customer satisfaction?"
"Marco, there is a relatively significant group of players who feel they are customer's and not just players or community members and feel that MA should be held fiscally responsible for monetary losses that are caused by system malfunctions. Support continuously refuses to reimburse for losses that are obviously caused by system malfunctions. Are there any plans to change this?" |
I certainly hope you dont get flamed, as yours was an intelligent well written responce. I totally disagree with it, but it certainly wasnt a rant
Regarding the promise to put the loot rules back, just click on the link in the article. it takes you straight to Marcos post saying it will happen next VU (due any day now)...
Obviously, I try to stay objective when writing these articles, trying not to show any bias... however, I genuinly believe there is currently an air of excitement in the comunity due to the increased level of communication from
MA - one only has to look at the Bertha Bot thread announcing Franks arrival and all the "this is great news" posts to see it.
I appreciate my questions may come over as all "fluff" and "praise" for
MA, but the article is specifically about the improved communication from
MA, not about the 1001 niggles everyone has, ultimatly an article like that would never be published on the front page as it would be seen as "having a go at
MA".
I personally think
MA deserve a pat on the back for the increased level of comunication - its that comunication that will help resolve the 1001 niggles everyone has. Marco stated another round of QA is coming up, why dont you post your questions to him then - it is an oppertunity you would never have had if the levels of communication had not increased, which is kind of the point I am trying to make...