Great news, I guess I'll have to wait a bit longer for Romanian support options
I personally think that linking screenshots is a better way to deliver content than starting email application/site, creating new mail, entering email adress, subject, some text, then attach the files, make sure it sends... and then how would the support case and email link? You say in the support case that you will send mail, or you send mail then tell them what you sent in the support case...