Who is the instructor of the support?

[e-lite]

Atleast the reply was somewhat related to the question. I have gotten answers that is not even distantly related to the initial question

[Chimp]

Originally Posted by Waldi

...Is my english that bad, or is my impression correct, that it looks like they didn´t even read what i wrote in my request/proposal?...

You think MA can read

[heehaw]

Originally Posted by Immortal

Your total depo's are your responsibility to track, not MA's. Ma lleave the onces in their for three months as a courtesy.

Check your cc statement/bank statement :S

FALSE- MA guarantees accurate records of every transaction in or out of game. They can give you the specifics behind a transaction at a specific time on your account from the day it is made. If you would like a full account of all your deposits and withdrawal activities (mostly deposit prolly for most of us) then you can ask support for a full statement on your deposit and withdrawal activities for your account. I did this and they mailed me it. snail mail

[Hally]

Isnt this about 3 months something new ? Im sure i remember a time when i deposited i could see a long time back ?

[Konve]

Originally Posted by Hally

Isnt this about 3 months something new ? Im sure i remember a time when i deposited i could see a long time back ?

It might be a security thing - ie if someone found out just how much money might be on your account, they'd try harder to break into it.

[Zefram]

Originally Posted by Waldi

...Is my english that bad, or is my impression correct, that it looks like they didn´t even read what i wrote in my request/proposal?...

Question is why dont you just post your support issues in German as you can and afaik will get handled by the best support worker you can imagine for your case

[langsuyar]

Originally Posted by Waldi

Is my english that bad, or is my impression correct, that it looks like they didn´t even read what i wrote in my request/proposal?

How can it be possible, that the answer is that far away from my question?
A simple "we can´t do that" would have shut me up

This is the correct text to send to MA!
They have some dumb people working in their support department, I never got a decent answer talking nice to them... you gotta be rude for them understand what they are reading!

Last time I had a problem I had to repeat myself at least five times for them to understand. They finally understood what I wanted when I asked them if they were making fun of me or if they were simply stupid!

It's somewhat sad having to be rude in order to get their attention!

[Immortal]

Originally Posted by heehaw

FALSE- MA guarantees accurate records of every transaction in or out of game. They can give you the specifics behind a transaction at a specific time on your account from the day it is made. If you would like a full account of all your deposits and withdrawal activities (mostly deposit prolly for most of us) then you can ask support for a full statement on your deposit and withdrawal activities for your account. I did this and they mailed me it. snail mail

Ofc this is true
MA keep their copies, but we are responsible for keeping our own. I think the thing to remember is that MA support works like this:





Just like any other business, the lowest skilled people are given the crummiest job (i.e. support)

[Thorn]

Originally Posted by Hally

Try once or twice more and if you still get bs answer then send me a pm then ill tell you a support secret

Why not just share. As far as support there shouldnt be any secrets. Wouldnt that be a bit of favoritism for those in the know? Unless of course your joking and I did`nt get it.

And I also recall in the past a more accurate and longer record of deposits which changed quite a ways back when I noticed some past data gone. The casino theory of clocks etc holds up well.

[Waldi]

Originally Posted by Zefram

Question is why dont you just post your support issues in German as you can and afaik will get handled by the best support worker you can imagine for your case

if i remember right, i have read somewhere, that writing a support case in english will be answered faster

on the other hand, since i use a german client, i can imagine that the case is forwarded to a german member of the support team - next time i try to write german