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05-11-2008, 01:28
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10 May 2008 Sie schrieben:
Dear support, i have made deposits in the past, but they are not shown anymore I would like to know at least the total of my deposits since i started playing Would be nice, if that could be displayed in the future yours Zan Waldi Dariel 10 May 2008 Entropia-Support: Hi, You can see the deposits you have made the last 3 Months if you login at 'My Section'->'My deposits' on the website. Kind regards, Entropia Support Is my english that bad, or is my impression correct, that it looks like they didn´t even read what i wrote in my request/proposal? How can it be possible, that the answer is that far away from my question? A simple "we can´t do that" would have shut me up Its already the third support case, where i got an answer that didn´t fit to the question... and of course, status: closed... |
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05-11-2008, 02:33
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__________________
 Almost killed a man once. Shot a little too low. |
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05-11-2008, 02:56
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Guardian
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I think that is why he specificlly asked for a TOTAL..
or if that feature could be added somehow sometime.. sample from our typical support people. Ello Achmed.... iby diby dah. could you give me my account total... Hameed yes your phone is from t-mobile.. why do you ask? Achmed no no I need my ac-count to-tal! Hameed why did you pee on your back counter? Achmed you are not hearing me what is my account total? Hameed I can not heal you cause you pee'd on you're back counter go see a doctor.. is there anything I can help you with? Disclaimer.. there were no customer service representatives harmed in the portrayal of this parody of MindArks customer service.. All reenactments were monitored by PETCSR (protection and ethical treatment of Customer Service Representatives.) all rights reserved. Mindark and all MA logo's themes and Visual effects are licenced and registered with some over shadowing government agency so dont mess with them. All previous disclaimers for people with no sense of humor STILL apply. |
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__________________
{DELETED - Rule #5 and 9. Please choose a less profane signature; Edited by 711} |
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05-11-2008, 07:19
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Did you want them to change the deposit display or did you want to know all of your deposits?
If you want to know all of your deposits file a support case choosing "Deposit General Inquiry" and write Hello, as the website doesn't provide this information please sent me the complete list of my deposits up to now. Thanks and Regards, This works for me everytime. |
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__________________
 Cani "Monkey" Ostro Contributing to your HoFs with my deposits since Aug. '06. 
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05-11-2008, 07:56
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Guardian
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As Cani Ostro essentially said in his reply, yes, they can provide you with information on your past deposits. Total, individual deposits.... whatever. The doofus that responded to your support ticket probably just wanted to meet his quota for the day and didn't bother to give it the full attention it deserved.
Just give it yet another shot, I suppose with slightly different wording. |
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05-11-2008, 08:20
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Prowler
 
Gender:
 Ingame: Avatar Name:
Magnus Svarog Henriksen Soc: Ascension
Location: Moscow, Russia
EFD: 2.00
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MA don't want you to know the total amount of deposits, it can horrify you and prevent from further depositing.
It's like the rule that there are neither clocks nor windows in casinos  . |
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__________________
 Hunting (solo + team) Globs / HoFs: 202 + 3 / 2 + 0 Mining Globs / HoFs: 3 / 0 |
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05-11-2008, 09:06
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Elite
Avatar Name:
Hadlen Immortal Deity Soc: cK Shadows
EFD: 14,826.60
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Your total depo's are your responsibility to track, not MA's. Ma lleave the onces in their for three months as a courtesy.
Check your cc statement/bank statement :S |
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__________________
May the (L) be with you. 
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05-11-2008, 09:35
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its maybe not their resposibility, but i know they can provide those infos and i donīt need a full list of the past years in my opinion, they should add up all deposits and display the total ammount in the "my deposits" section this is for several reason maybe not something they like to do, but we are the customers and if we request a service, they should have an open ear i donīt care what reason ma has to hide the infos, fact is, i have sent a simple request/proposal and got an answer that could have been generated by an automatic system picking out a few keywords out of a text - this is not what i call a helpful support if thats the general habit of the support, they can stop the "service" and add the spared money to the loot instead... |
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05-11-2008, 10:10
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Guardian
Posts:
Gender:
Ingame: Avatar Name:
Kydde Fide Fascia (Call me Kydde!) Soc: Team Awesome
Location: Sweden
EFD: 2,831.37
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I've kept track of my own deposits in a special doc I got. But I don't see how they could have answerd with sush a dumb anwser...
 Maybe they get deleted after 3 months? Then they can't do anything... whould be sad.  Btw, you can reply to a closed ticket.. just go to the ticket and type in the text square there.. |
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