MindArk Communication discussion

[Tosi]

Dion, you just don't seem to get it.
Would you be in such a state of denial if the memorial got turned down by MA?

[Etopia]

Originally Posted by Dion Red Strike

long blabla about if you not happy then quit

Well , nice communication you bring there...

You should thanks all those addict junky, because if "we" was not that way , probably the game would have shut down long ago...
Thanks us to not be like you.If more player was radical like that , sure MA would be bankruptie long ago.


In other hand , i see more and more disruption in confidence player got in MA.
Player still deposit and all , but do it with "lost" money.
The new player are less addict then the fart like us,and you can see that from the complain in forum.
There is way less big drama thread.Not because there is less problem , but because player careless.

As for me , as i was noticing som improvement in the general MA behavior , for xmass i did deposit again , after over 3 year no deposit.
But they does not seems to keep going the right way ... it looks to me , they put all hope in crytropia , and dont care anymore about what curent player have like problem...
I guess i will withdraw som money ...
Vote with $ ?
No problem for me.

[Casay]

Originally Posted by Dion Red Strike

Maybe what I said didn't come across right... I understand where you're coming from...

Then make your voice heard by using your power of money. Make a support case with your suggestions, and make a threat. Make sure you do what you say will you do. I told Mindark I wouldn't be loggin on until they verified loot was in my inventory. I didn't log on until they responded with a confirmation.

Noggin is a great example of making his voice heard with his wallet. He got tired of MA a while ago, and stopped his money spending activities, and sold most of his stuff. He now only stops in on occasion to check the remainder of his inventory, and chit chat with friends. He is obviously still not on the MA bandwagon, but he's definately not going crazy because they are treating him like shit. Too many people take this game as an addiction and go bonkers when it's not working the way they think it should. They get pyscho pissed, but keep playing, complaining the whole time.

I can't disagree with you there. These miniupdates over the last week or so have been quite annoying.. wondering what's broken, what's fixed, and what's new. They should be posting update news, with detailed bug information.

That's why I bring up these discusssions. I don't want people to go bonkers in a discussion/debate. I want people to form intelligent ideas to better the company, and our virtual life. Bitching to the bartender that the beer is warm doesn't make the beer cold. Asking the bartender to put the beers in the fridge makes the beers cold

~Red

I have written those support cases. I have written suggestions. Heck, I've met many of them in person and talked to them about my ideas and such. I asked Dave Simmons about an idea I thought should be implemented within EU to help shopkeepers and maybe allow more members to promote their items etc. He gave me a very good answer and reason why it shouldn't be added do to security concerns. After he told me, well, I agree with him 100%. I don't expect that kind of communication all the time from them though. We do have and ideas / suggestion section to the forum. I guess I'd like to know that they read it at least. There's many great ideas there.

I've had more of an opportunity to communicate with them on several issues yet they still don't seem to get the basic idea of what it is this community NEEDS to be communicated! All bugs need to be communicated to the community, on a daily basis if need be as well as bug fixes. What part of it saves everyone money including themselves do they not understand? If you really read through your whole thread here you'll see this is what the community wants and needs from MA. It saves money, builds trust and such too. So where is the downside of them doing this? As I stated before, unless it's a bug that's a security issue they should let us know they are looking into it / fixing it / are aware of it or whatever the case may be. We should NEVER EVER find out about a known issue through a personal support case to one other member.

As an ambassador for them I really trusted them overall to be doing the right thing. After talking to them personally I felt we were all on the same page with wanting the community to grow and the various ways to do it. I worked my butt off for several days for them and was glad to do it. If I didn't believe in the potential of EU I wouldn't be here at all. I think though that many of us see that vision but feel that it's taking to long and there's to much stuff inbetween to keep the faith. I will never ever forgive them for not giving me my weapon back that their bug and tt machine took from me. Why do you think I'm hammering on their bugs and being told about them in advance? Even when one IS found and verified by them, they don't give us the information.... sigh.....

You suggest to not play, protest with my dollars, or even pretty much quit. Heck of solutions huh??? To me those aren't solutions of any kind and only overall hurts the community as a whole. I'm one to try to find solutions to problems, not just simply whine about them even though lately I feel as though that's what it's come down to. No, they are not communicating better overall. They need to communicate consistantly, not when there's some uproar in here.

I guess we had hoped that since you were interviewing many of them that you'd be able to get this simple concept across. Seemed to me you posted this thread in such a way to make it appear that you did have their ear on this topic. So, to end this long conversation, PLEASE impress upon them how important daily updates to bugs etc are needed on their own support page. There last one was on June 10th and it was great! Unfortunately many other bugs appeared since then yet no word from them even though there's been mini-updates. Pretty simple isn't it?

Rock on!

Edit: Oh and I'm spending MUCH more time in here writing these way to long of posts. In game I'm sweating, bubbling noobs, hunting just a bit although no where the amount I was, chatting and general taking up their servers. That's my 'protest' although my avvy is still for sale for the right price.

[Tosi]

Originally Posted by Casay

I have written those support cases. I have written suggestions. Heck, I've met many of them in person and talked to them about my ideas and such. I asked Dave Simmons about an idea I thought should be implemented within EU to help shopkeepers and maybe allow more members to promote their items etc. He gave me a very good answer and reason why it shouldn't be added do to security concerns. After he told me, well, I agree with him 100%. I don't expect that kind of communication all the time from them though. We do have and ideas / suggestion section to the forum. I guess I'd like to know that they read it at least. There's many great ideas there.

I've had more of an opportunity to communicate with them on several issues yet they still don't seem to get the basic idea of what it is this community NEEDS to be communicated! All bugs need to be communicated to the community, on a daily basis if need be as well as bug fixes. What part of it saves everyone money including themselves do they not understand? If you really read through your whole thread here you'll see this is what the community wants and needs from MA. It saves money, builds trust and such too. So where is the downside of them doing this? As I stated before, unless it's a bug that's a security issue they should let us know they are looking into it / fixing it / are aware of it or whatever the case may be. We should NEVER EVER find out about a known issue through a personal support case to one other member.

As an ambassador for them I really trusted them overall to be doing the right thing. After talking to them personally I felt we were all on the same page with wanting the community to grow and the various ways to do it. I worked my butt off for several days for them and was glad to do it. If I didn't believe in the potential of EU I wouldn't be here at all. I think though that many of us see that vision but feel that it's taking to long and there's to much stuff inbetween to keep the faith. I will never ever forgive them for not giving me my weapon back that their bug and tt machine took from me. Why do you think I'm hammering on their bugs and being told about them in advance? Even when one IS found and verified by them, they don't give us the information.... sigh.....

You suggest to not play, protest with my dollars, or even pretty much quit. Heck of solutions huh??? To me those aren't solutions of any kind and only overall hurts the community as a whole. I'm one to try to find solutions to problems, not just simply whine about them even though lately I feel as though that's what it's come down to. No, they are not communicating better overall. They need to communicate consistantly, not when there's some uproar in here.

I guess we had hoped that since you were interviewing many of them that you'd be able to get this simple concept across. Seemed to me you posted this thread in such a way to make it appear that you did have their ear on this topic. So, to end this long conversation, PLEASE impress upon them how important daily updates to bugs etc are needed on their own support page. There last one was on June 10th and it was great! Unfortunately many other bugs appeared since then yet no word from them even though there's been mini-updates. Pretty simple isn't it?

Rock on!

Edit: Oh and I'm spending MUCH more time in here writing these way to long of posts. In game I'm sweating, bubbling noobs, hunting just a bit although no where the amount I was, chatting and general taking up their servers. That's my 'protest' although my avvy is still for sale for the right price.

Pretty much Post Of The Week.

[Dion Red Strike]

Originally Posted by Tosi

Dion, you just don't seem to get it.
Would you be in such a state of denial if the memorial got turned down by MA?

Would you be such an idiot to think that's not rude, off topic, and thinking like a fucking dumbass?

Originally Posted by Etopia

...
No problem for me.

Etopia, I think you, of all people, have obviously shown a disdain for Mindark. I don't claim not liking Mindark is a bad thing, I openly encourage everyone having their opinion. I actually think you more often than not bring great thoughts, information, and ideas to the forum. You are the ideal person for me to speak with, as you and I don't see eye to eye. You bringing a new view point to me, is just as good as me bringing a new view point to you.

I suggest that you don't quit, I suggest you vote with your money.

If you TRULLY don't think can you can trust Mindark, I suggest you quit.

I can not stress enough how important trust is here. If you don't trust them, then you shouldn't be here.

But if you have an inlking of hope, a little bit of trust, vote with your money. If you don't like what they do, don't spend money, if need be, take out money. And, on the same token, just like you, you put in money around Christmas, beause you thought they were doing a good job.

I don't pretend to dislike or like Mindark on any given day. Most of my post may be in positive of Mindark, because I see lots of good. They fix problems, the have provided a stable platform, and answer my support case questions.

Originally Posted by Casay

...

Let's start with that simple thought.

I understand the faith is hard to keep. Often times, our patience is tried. But, they are not gods, they are people. They make mistakes, forget things, and try to do the best they can.

THAT being said, I will take your thoughts to whomever I speak with, because what you have said, I understand, get, and had never thought about in that way, tbh. Although, how I have thought about it is different, I think you have a very valid point. I don't htink they're stealing from us, and I would explain more, but, I don't wanna retype it But, none the less, they should tell us more about bugs. They should be less afraid of closing a system down, or telling us that a system is not working properly. But, then people would bitch about the bugs they announce (in a cartman voice) 'we are in beta status'. Whatever, people bitch. Then I'd have a whole different group of people to argue with But, anyhow, I will bring this up in the next interview with the appropriate person.

What are other ways which they are lacking in communication? What other things should they speak about? Other than bugs?

Everyone has something to bitch about, communication is one of those issues. Someone may have a problem with communications of mindark, but not a problem with bugs not being fixed quick enough. Someone may think Mindark communicates plenty, but doesn't fix bugs quick enough. I have a good positive view of Mindark, and I think they don't need to announce bugs, tmi for me, but apparently you do want them to announce bugs. So, I will ask them why they don't communicate more bugs.

But, I sitll don't think enough people have voiced their issue with Mindarks communication if it's just about bugs. If they don't announce bugs, they start announcing bugs. What's next weeks problem with communication? They didn't tell us that <insert anything>. Then someone will say they didn't do that, for 6 years now, and should have been all along, so, they suck at communication. Everytime they do something good, a new problem comes up that upset people. I just don't get upset about, I understand that they are slower in certain areas of business, but, they are leaders in keeping my money safe, and entertaining me. I know, eventually, they fix these minor problems. The major ones, they kick ass at fixing quickly. We can debate which ones are major and minor in another thread I suppose, pm me if you start one.

Anyhow, good conversation, keep it up

~Red

[Casay]

Red..

Yes, there will always be ppl complaining about something. There's no doubt about that and you can't please all the people all of the time. Yes they are human but ppl are supposed to learn from their mistakes. I'm pleased that you finally see what I'm talking about with them communicating the bugs and known issues with us. Please harp on them about how much money it will save them in the long run. If you can't get that point across or if you don't fully understand what I'm talking about please pm me and I'll explain in detail.

If you really look at most of the complaints across the forum most have to do with things going wrong (bugs) or things that have changed that weren't announced to us like the hp regen on our avatars. Those kind of actions on their part leads to even more distrust. How many times have you read over and over from many different members that MA quickly fixes things that effect them but take their time fixing bugs that cost us?? That perception is there because after many years it happens over and over.

Here's a good example of MA communicating with us and how it worked out: The decay charge to put on armour and clothes. For whatever reason, MA implemented it but they DID tell us about it. Yep, a huge uproar from the community. After time, MA changed the fee. Some ppl quit, many many complained but all made the choice that if they stayed to accept the new charge. At least they let us know. (I could take the side that it was pretty hard for them to hide it unlike the hp regen change and that's why it was communicated but I'm trying to be positive here).

Another example is the Paynova scams. MA did the best they could given the situation in my opinion. I'm certain it was much harder for them to keep it all going and track the trades as opposed to just shutting it all down for a day or two. At first I thought they should have shut it down. I'm glad they didn't though. They DID a great job communicating the whole situation once it was taken care of. This was a security issue and shouldn't have been communicated until fixed and they did an outstanding job with the whole thing.

You have to keep in mind though that if they do communicate the bugs, issues being worked on etc... ummm like any most other gaming company does... there would be many members of this community that would stand up beside them when those ppl complain about the trivial stuff. You wouldn't have long standing members so quick so agree with the trivial.

Yet again, you suggest ppl to just quit if they don't like it. My point again is, we want to make it better and come up with solutions and not quit! I certainly don't really want to sell out my avvy ..12K USD still ... I WANT to trust MA!! I love my soc mates, I love the game, I love hunting, I love the idea of the new planets, I loved Champions league although I don't play it anymore due to the HUGE losses due to bugs NOT fixed, .... the list goes on. Telling ppl to quit isn't a solution, it's giving up.

To MA: It's time you woke up and see just how much the community has lost our faith and trust in your company. It's been the worse I've ever seen given all the problems with the latest VU. We want to trust you. We want to invest in your and our futures together. So please read through what I and others have posted. This is coming from a person that was a true believer and had high hopes. You're more than aware of that.

Have your little power meeting entitled: "How do we re-gain the trust of the community?" It's about time you did this before we all jump ship.

Check list:
-Post timely bug reports and fixes and what the mini updates contain. (unless directly security related)
-Never, EVER make changes like the hp regen to our avatars without telling us!! Sure we'll complain on and on but at least we can't complain that you did it behind our backs and that leads to mis-trust.
-Joke around with us once in awhile, be known and around more often. It's ok to make mistakes, that just makes you more human to us, at least in the forums
-Post in here or better yet get your own forum for the players to communicate with you. There's to many ppl, right or wrong, that feel that EF is too closely tied to MA. Not all do or can read this forum. You truelly need your own.
- I noticed a few + reps from MA employees here. Keep that up, esp on new ideas and such.

There's really not a whole lot more for them to communicate about. You asked and it's really the bugs, changes, fixes, etc. That's MAINLY what this community wants and begs to know!

I'd really appreciate knowing that MA read all of this since I took the time to type it and are going to have that meeting. That would be a great start for me toward re-gaining my belief in EU.

kk, hopefully my last thoughts on this

Rock on !!!

*expecting my 'purple award for long posts from MS9* rofl