MindArk Communication discussion

[Dion Red Strike]

Hello!

In another thread, a lot of people complained that Mindark doesn't communicate nearly enough. I disagree.

Mindark posts on the forums, places information in the client loader, in the dev blog, in the entropia blog, and has been doing more and more interviews lately.

The content of their communication is often very interesting, but carefully worded as to not give away proprietary information. I think some people think that because they don't tell everything (i.e. how the loot system works), they continue to think that Mindark doesn't communicate enough.


So, to all those that think Mindark communicates like a sloth, please, explain to me exactly what you want to hear from Mindark. Maybe you haven't asked it properly, or from the correct person. Maybe I haven't asked it in one of my interviews because I didn't know you wanted it asked. Please, explain to me how you could possibly think that Mindark doesn't communicate....


~Red

[Centech]

I can't really express my thoughts in words, so I give you this smilie ->

[Leandro Kun]

I doubt people are complaining about the lack of content in interviews. Most of us understand that MA aren't going to come out and say 'hunt fefs at 17:44 this Tuesday and you will hoff'

I think the problem, it lack of customer service provided by MA. A lot of the perceived lack of service was probably perpetuated years ago. MA have been better at communicating to the community as of late, the problem is it took a lot of whining to get to this postion.

The thread you speak of also praised MA for letting us know what was going on, it was maybe a long time coming for some people though. I also feel that we should expect this kind of communication, you would expect a bank to let you know if there was a wide spread problem with accounts.

Should we really be praising MA for implementing something that should be one of the first things on there to-do list?

[Poisonhearts]

I believe they are slowly improving on their communication with the player base, but where they're at right now is hardly enough.

[onyx oZ Zombie]

i think MA does a better job than they did, but still doesn't respond as quickly to things as some would like

<removed response>

[Konve]

Originally Posted by Dion Red Strike

and has been doing more and more interviews lately.

Lies. It's you doing those interviews, not them.


Well, I'd like to see some initiative from Mindark's side. The number of forum posts are too few, many "omg-it's-going-down" threads could be calmed by just one post by Marco or someone else. Also the dev blog - it's no blog. It's usually just more news and nothing about what's going on from a day to day basis.

[Berul]

Well, I agree that things seems improving. Just look at the paynova incident and finally we got a needed official statement about what happened, it could be more clear, but almost we got some official responses.

Anyway the point i want to remark is that all the things that can hurt MA's wallet are adressed fast, locking and investigating all the logs and transactions. But when you have any issue, problem, disconnect, SCAM, or whatever that can hurt your economy but not MA's, usually nothing is done, and if it is done it takes weeks or months and no info is unveiled, almost not more than the pre-fabricated usual crap.

Dion, don't take Poison's post in a bad way, i think it is only a difference of looking at things, you see the glass half full, he sees it half empty

[Etopia]

Originally Posted by Dion Red Strike

So, to all those that think Mindark communicates like a sloth, please, explain to me exactly what you want to hear from Mindark. Maybe you haven't asked it properly, or from the correct person. Maybe I haven't asked it in one of my interviews because I didn't know you wanted it asked. Please, explain to me how you could possibly think that Mindark doesn't communicate....

Show me official information about :
The cash card (the true state , no BS please)
The bot hunter
The current bug in game (what is bug , feature , fix when ?)
The number of active player
The way MA make money from the game
And all the time they come with BS excuse 10 day after a problem happen ...They lock people monday , but give info about why on wenesday...
If they whant lock fine ... but at least , put straight away an info to make people not feel bad...I would feel good at all if sudently i try logg in and my account is lock...when you know how those monkey can be slow to give you BS reply ...

Main problem is not the PR intervieuw...personaly i dont care about it....its not comunication for me.
What i whant is info about what is going on NOW in Clien loader...rest is BS...
Do you think i will evryday go read all intervieux or all hiden page in MA site to have info ?
See , without berta most of stuff would be total hidden to player...
Who read the 50 section of "new" evryday ?

Post the fact straight in Clien loader ...
from problem to name of banned player...

But all that need , 1 work , and 2 , a real pair of balls.

[WoenK]

Question would maybe be, if people would be willing to spent more to have more support.
If you look how many people work at MA and how big the userbase is, they are doing a great job.
Surely they can still improve, but who would be willing to pay 1,50 $ per hour instead of 1,00 $ for a better support ?
I wouldn't.

[Zap]

I can only say that MindArk has improved their communication skills with community a bit from what they used to be