Ignored by support - just venting

[Airedale]

On July 24th I had a robot ship blow up the moment I touched the button to loot it. I opened a support case asking if this was normal or a bug. I included the MA time and the coordinates. As of today, no answer.

On July 25th I opened a support case on a more serious issue. I'm getting a message telling me that I've reached the limit on one of my inventories. I get this message every time I use the personal storage terminal. I checked my items list on the MA web site and I own less than 400 items. The personal storage terminal is supposed to have a capacity of 500 items.

Now items are randomly disappearing from the personal storage terminal. I haven't really lost them because they still appear on my items list on the MA web site.

I have no answer on this issue either.

As many have discussed on these forums, MA has a real problem with providing decent customer service. Is support just choosing to ignore me? I don't think so. I think they are so busy with the absurd number of cases they get that they just haven't gotten to my cases yet. The reason they are so busy is that MA has so many bugs in the game.

If they'd spend a few Euros on fixing the bugs, they wouldn't need to have as big of a support staff.

Here is where I'm supposed to put in a message that I'm selling out and never playing again.

Well, that isn't true. I'm not selling out and I'm going to keep playing. I'm just not going to play any more until my missing items issue is resolved. I probably spend $20 a day on decay and that is how MA makes there money.

No $20 for you today, MA. Take that!

Do you think the CEO is shivering in his boots now?

[CycoKick]

Originally Posted by Airedale

No $20 for you today, MA. Take that!

Do you think the CEO is shivering in his boots now?

Mm No extra chocolate for Marco




Airdale, i had this bug along time ago and i just think it has something to do with maximum items showing. When i had over 250 in my inv they started dissapearing.

And in storage i just lost random stufff that turned up later but not as serious as this case imo

[Lady Wolf]

I think it's cuz of the summer. Maybe they are all at the beach

I've got a support case reported the 17th of July and still no answer.

[Tomy]

send them a tricky case by saying how can i deposit money etc. They'll reply to you the fastest they can.

as soon they reply, drop them the two bomb cases you have

[Jimmy B]

Yes the robot one is a bit of a shame - hope they get back to you.

The inventory thing is normal. I think you can have 200 (maybe 250?) items in storage and then you get the message. You can store up to 500 but it only will load in 200 of them so the other items appear to be missing. They come back if you take some items out again. I don't think this is viewed as a bug, I'd imagine its to reduce the amount of data transfer, or some graphics memory thing - when mine is full it takes quite a while to load up on screen.

Maybe time for an apartment or some storage boxes for you Airedale...

[Mirandax]

Originally Posted by Airedale

I'm getting a message telling me that I've reached the limit on one of my inventories. I get this message every time I use the personal storage terminal. I checked my items list on the MA web site and I own less than 400 items. The personal storage terminal is supposed to have a capacity of 500 items.

I had the same problem quite a while ago, and I felt I got so ignorantly treated, here is my case :

"Case 42923 History
31 May 2005 :
hi
underneath here is a supportcase I filed the other day, and it's not closed. because I have relogged, checked storage on different places, but many items are still missing! I want to see them please.

and second, why do I get the message that I have reached my limit in my storage when I obviously havent?

so, that's two questions. could I please get an answer to them?

thanks

"hey there!

recently I have got this red text when logging into storage, that one of my storages have exeded the allowed amount, or something like that. the weird thing is that you can have 500 items in storage..and I just checked "my items" and I have 301 in total. so why do I get this message?

also I noticed that some stuff are missing, like paint, hides and an complete armax skull for instance. where did they go? because I know I put them in there..and no, didn't take them out.

thanks in advance!
/Malin
2005-05-31 MindArk Support:
All these items are listed as stored. try to logout and login again. regards support "


01 Jun 2005 MindArk Support:
Hi! What we have tried to explane is, that there is a VISIBLE limit to your storage and your inventory which stops at 200 items displayed at one time. If you want them all to be diplayed at once you have to split your items in many different storages or small bags. Otherwise you will end up loading 200 items at a time and you may have to reload a couple of times in order to load the items you are looking for. If however, there are specific items that you just cannot find, please specify which items you are referring to and we can reset them for you.
/Regards
Support "

as I was wondering then..where the *censor* does it state that VISIBLE limit?

anyways, hope this answers your question about that

[Konve]

Originally Posted by Jimmy B

...I don't think this is viewed as a bug...

Exactly, it isn't. It's 100% normal, though annoying. (Supposed to be like that.)

Mirandax sort of beat me to it

[Sidney]

Originally Posted by Airedale

On July 24th I had a robot ship blow up the moment I touched the button to loot it.

maybe it was a AlQada ship ?






about storage lol as it is 200 visual item's each time as what the reply above said.
the only option for ya is to take about 50 items out of storage and check in to the storage again.
then the unvisuable items should be visuable.
as soon you put them back in 50 items get unvisuable again.

coclusion : thee should not be rich hahahahaha

[Airedale]

I see from Jimmy's and Mirandex's replies that the storage bug is claimed not to be a bug by MA. Sorry MA. Your own documentation doesn't mention that you can only see 200 items in storage so this IS a bug. Just another one you don't want to fix.

It appears that I won't actually LOSE any items so I'll probably resume playing this evening.

Thank you for the replies.

[Konve]

As for the ship without anything in it.

I think there's something wrong with the (no-)loot system. I found some fruit on the ground and when I picked it up I got nothing at all. Same thing but I didn't loose any money...