Support Update

[Frank|MindArk]

Just published....

Think I'll let Bertha post it do we don't get double posts. Then again she might not be able to deal with the Links so I hope one of you will be able to do the honors and get the whole piece up on EF.

[PINKY]

Originally Posted by Frank|MindArk

Hi everyone,

I don't know what's taking Bertha so long, maybe she's getting here oil changed, but we just posted a lenghty piece from Cornelia in the Support News section that I think you'll all enjoy. Have a nice morning/day/evening everybody.

http://www.entropiauniverse.com/en/rich/5377.html

Regards,
Frank

Well I will say it if no one else is... Gratz on your first post frank, and welcome


I think the guides for noobs is an excellent idea! I was totally lost when i first started (didnt know this forum even existed).

Will the guides be allowed to point them in the direction of the forums? As obviously they can hand hold the noob through their entire first week, but we can

(new malls look very exciting too!)

[hooters]

So, your telling me you will pay someone around the clock just to see newcomers arrive? Why not just make an interactive tutorial which helps newcomers with sweating, trading, moving, and other features? You will be paying these guides 30,000$ a year or something when you could save that money by programming a tutorial. I can already imagine one question that will be asked over and over: How do i make money?

Either way, good news and nice looking VU .

Thanks for the information!

[Dunn]

Originally Posted by hooters

So, your telling me you will pay someone around the clock just to see newcomers arrive?

Thanks for the information!

Should't it be us players getting paid for that job, i'm sure most of us is alot more qualified for this task, considering all of us that has been mentors to new players.....

Instead of hiring a guy for the job, what about letting us get some better mentor gifts?

Make them L for all i care, just stop with the damn alpha ME's

[JohnCapital]

Phase 1 of getting rid of the mentor system?

Thanks for the help Alice and all you others but...

[boborod]

Was really lost my first day. I think it's a great idea to have a rep to point you in the right direction.

[Mega]

I think its a great idea to have these guides, although as has been said, a tutorial might be also a good idea.

Cant remember the last time I saw Mindark Assistant 08 in game.

Good luck with it.

[hooters]

Originally Posted by Dunn

Should that be us players getting payd for that job, i'm sure most of is alot more qualified for this task, consider all of us that has been mentors to new players.....

Totally agreed and i just think putting an MA official in the game just to answer questions is a waste of resources. I can just imagine the same questions being asked over and over... a tutorial might just solve that problem.

I'm not saying it's a bad idea because i was a little lost when i first joined to, but paying a guy a full salary for that...

[TrinketSoul]

Good Idea. Has MA thought about an official presence in major cities of trade, as a scare tactic for scammers? maybe at least walking around in PA where the majority are newer players that are vulnerable to scams.

Anyway I like the idea of new people being privately welcomed by MA, much more personable.

[mrproper]

Great news, I guess I'll have to wait a bit longer for Romanian support options

I personally think that linking screenshots is a better way to deliver content than starting email application/site, creating new mail, entering email adress, subject, some text, then attach the files, make sure it sends... and then how would the support case and email link? You say in the support case that you will send mail, or you send mail then tell them what you sent in the support case...