Entropia Universe Cash Card Refund

[Bertha Bot]

Entropia Universe Cash Card Refund
17 Jan 2007

As previously stated, the Entropia Universe Cash Card service has been temporarily suspended by the card provider, CardOne Plus. We apologize for any inconvenience caused by this disruption. MindArk PE AB is of course continuing to work on a solution to resume the Cash Card service as soon as possible.

In order to ease this inconvenience for Cash Card holders, we have decided to refund the balance on your Cash Card at the point of the service disruption, as well as the 35 PED transaction fee.

These funds will be automatically transferred to your In-World PED account at the next Version Update 8.8.2. An In-World message will inform you of the refund when you first login following the Update.

Any further questions should be directed to the Support Dept.

Sincerly,
Entropia Support Dept.

More...

[Gandolf]

Thank You Bertha/MA Was the right thing to do and glad you came through!!

[actam]

hum, was this $$ + 35PED fee that was holding up the VU?

[Trifle]

I can not help it but I still feel screwed. I just got the card, never used it, 250 ped gone....I know it is not MA's fault and I know they are doing their best (which I appreciate), but I am not really happy about it.

[gen]

I can confirm that the amount that was on my Cash Card has been returned to my PED Card Balance which is fine.

However, when I now login to the Entropia Universe website and click on My Section then My Cash Card it now reads:

"You account doesn't have an Entropia Universe Cash Card registered to it. Cash Cards can be bought from the Entropia Universe Trade Terminals. More information is available here".

Is this the same for everyone else? I hope this does not mean that when MA issue the new cards we have to 1) Buy them Again, 2) Send AGAIN the copy of personal ID and address in order to increase the minimum withdrawal limit.

It would have been better perhaps if they had a message to say, Sorry your Entropia Universe Cash Card Service is temporarily unavailable rather than stating that we don't have one?

[Da Snake]

Originally Posted by Trifle

I can not help it but I still feel screwed. I just got the card, never used it, 250 ped gone....I know it is not MA's fault and I know they are doing their best (which I appreciate), but I am not really happy about it.

Good Point!. Marco, what about the 250ped we paid for the card itself? Do we get that refunded ?

[MrWizard]

I think they stated before that anyone who already had a card will automatically get one of the new ones...therefore, your 250 PED is not wasted...

[Etopia]

the card wont be refunded ,you will get new card in som week when they fixed the problem.

As for refund , got my ped , thanks MA , thats a good move from you.

[Trifle]

Ah might have missed that one thanks for clearing that up MrWizard

[RidingDirty]

Feels like MA is on the right track now...