Please report all bugs/issues via the Support section

[kira-red]

Originally Posted by Marco|MindArk

Of course. Fixed.

I'm sure that VUs are a stressful time at MA, marco. I have some sympathy for that. time and time, though, many of the issues which plague your company's updates can be traced directly to inadequate testing, poor quality control, and weak configuration/codebase management.

I do hope that MA can rectify these pratices. I have seen some improvement over the years.

[slupor]

Originally Posted by kira-red

time and time, though, many of the issues which plague your company's updates can be traced directly to inadequate testing, poor quality control, and weak configuration/codebase management.

Second that. Anyone who has been active in SW engineering knows these things. Apparently the God Coders at MA are still in denial that the obvious mistakes they make can be prevented by applying better QA and CM practices. This leaves time to fix the hard items. The fact that there has never been an immediate known issues list at a release is the biggest tell.... MA has no clue what the issues are until the support cases flood in

Having your customers do QA is a bad practice that startups may get away with but Public companies get punished for by the market. Unless you are called Nokia

/Slupor

[Nadie]

Originally Posted by Robotek

Why dont someone from support crew look in the threads such as Akiran`s and others that gather bug reports and ACT as there would be a 1000+ reports of these bugs incoming in support section?!

I mean, It can be seen from a 1000m wich bugs are critical, severe, minor etc. when checking out such threads... why is It better to muster the support letters and consume time with deceiding wich bugs are worse?!

Couldn't agree more!! I can't believe you'd rather be inundated with every player sending in lists of bugs that will take days to wade through when you can read 1 or 2 threads on here and gather all the info in about an hour!

[Chief]

Ok now im mad as hell!!!! paid for flight from cnd to eudoria and got left behind, everything works as normal but i dont get down with rest im left standing on asteriod surface and have to relog to get back inside the space resort, 2 times this has happened since the pilot agreed to take me back down free 2nd time but fuck me it happened again

Maybe MA think i should stay on cnd and pk all miners since pvp is enabled in all domes watch out miners im mad and on the hunt lol no mobs = miners die

[Garrett Scuba F]

Originally Posted by Chief

Ok now im mad as hell!!!! paid for flight from cnd to eudoria and got left behind, everything works as normal but i dont get down with rest im left standing on asteriod surface and have to relog to get back inside the space resort, 2 times this has happened since the pilot agreed to take me back down free 2nd time but fuck me it happened again

Maybe MA think i should stay on cnd and pk all miners since pvp is enabled in all domes watch out miners im mad and on the hunt lol no mobs = miners die

Note to self; Wait for CND mobs to be repopulated prior to going back up to do some mining, as apparenty Hunters get very crabby when there are no mobs to hunt and no way to leave.

[Brother Rick]

Please give us 9.1.1 with a fix for the within-5-minute-crash-feature...

[levithanikos]

Originally Posted by Marco|MindArk

Hello my fellow colonists,

If you find any bugs/issues/strangeness in VU 9.1, please file a support case via Entropia Universe. There all incoming messages are filed, evaluated and prioritized. Issues just reported on outside sources, like EF, will be given the lowest priority, so it must be reported directly to the Support department.

Also, right now there is high pressure on the Support, meaning reply times may be longer than normal.

We are expecting a few mini-VU's coming out the door the following days as well, as the dev team is very busy addressing issues that have been reported. I'd expect VU 9.1.1 to come today or tomorrow.

Thanks for your patience.

Well Marco ,thanks for the communication, but i have another thing to say:

WHY YOU DON'T MA test the VU before launch it !!! ????????

... this would save much more time and MONEY to MA than spending many days in answering to ppl bugs Report Cases!

Oh no ... MA prefer US to do the testing , by loosing our PEDs in MA new Ideas ....

[Chief]

Originally Posted by Garrett Scuba F

Note to self; Wait for CND mobs to be repopulated prior to going back up to do some mining, as apparenty Hunters get very crabby when there are no mobs to hunt and no way to leave.

looool it must be me who is bugged same has happened with 2 different pilots now this really sux and i want off the mobless crappy cnd

u lot r lucky im very heavy with ores or i'd be running through all domes killing all to cheer myself up

[sob]

i did submit an issue regarding the color fields on my sun cap being rearranged, and since it was colored with the old umber there is no way for me to recolor again with the same colors.

got a quick and expected reply why do i even bother

12 Dec 2007 Entropia Support:Hello,
Thank you for reporting. Unfortunately we will not be able to assist you with this issue.

Kind Regards,
Entropia Support

[Fodders]

Can't get to lots of TP's I have, such as Billy's etc, if its not listed as a (T) in tp option but is (C) it wont let me tp there