Support Update

[Etopia]

Originally Posted by Bertha Bot

[ You will now find a Bug Report category, which has replaced the old 'other' category. Please use this category to report any kinds of bugs or system errors found within Entropia Universe.

Holy ... after 5 years MA finally admit they game might have bugs , and we can now report them....

More and inteligent categorie have allways been asked by player...

I am not sure we need a 24/7 support , but more a suport that really give the reply to the problem , and in a "normal" time frame...
I prefert to have reply in 48 hour for sure with a true interessing reply , than a reply in 20 min that say only BS...

I have many suport reply that are total BS , an even missinformation , or "hoax"...

[MarcusLucius]

as witte said, just make a 24/7 served ingame support building at twins f.e.
would solve ALOT of your problems..

[~ thebuzz ~]

That will be the day when I see that... Quater 2 it should be .. as if...

I bet at least 1000 EFD they wont have it done before 2009...

[Nicole]

Any and all improvements with support is greatly appreciated!

[Hally]

ya i agree any such step is a step up and boy what a hill

[CycoKick]

Wonderfull!

[Rafzon]

I hope that "updated support" doesnt mean just an added copy and paste response much like many of the responses i have gotten back

[DrSlinky]

{DELETED}
I wonder if this means they're hiring people in the U.S.?

[Frigid]

24/7 Support is great, but I'd first like the quality of 8/5 support increased.

Quantity is no replacement for quality. Afterall, what good is a cut-and-paste response given to me at 2 AM rather than 2 PM?

Cut-and-paste is fine as long as the content is pretinent and helpful as I'm sure many players will be experiencing the same problems.

Overall I've found support is eventually good. They were very quick when I was reporting hunting-bots. Other cases have involved matters that only the devs can do in a patch and so there was only so much they could do at the time.

I have see other cases reported by people here that I was dismayed at, though, to be fair, I often find that crucial pieces of info seem to be missing from players when presented by players...

[Frigid]

Originally Posted by DrSlinky

I wonder if this means they're hiring people in the U.S.?

or just run the support desk 24/7. Having support in another country can create problems. To be sure, the volume of complaints is probabaly less than most other MMO's just by virtue of the REAL size of the community.

As they expand into other countries, however, they will need to have more and more multi-lingual support.