Mining claim bug

[xXSqUaLLXx]

Yesterday, mining as i always do, i experienced the weirdest bug ever.
I got a huge erdorium worth 530 ped, but could only extract like 400 ped before i was getting the "couldnt execute try again thingy" like u can see there ->


Click to enlarge

So then, i sent a support explaining exactly the problem and that the claim wasnt under something, that i could extract until 400ped about and as expected, i then got this answer :

Hi,

Sometimes resources are inaccessible and cannot be excavated. They might be stuck under trees, stones, turrets or in buildings. This is all part of the virtual universe experience.
Therefore there cannot be any compensation for an inaccessible resource.

Kind regards,
Entropia Support

i dont care so much i can take this bug costing peds , but now the claim has expired and is still in my inventory, aswell as the claim up.
and when iam trying to explain them that, they just tell me

Hi,

We do understand your distress, but unfortunately there is nothing we can do to assist you in this matter. MindArk is constantly working on keeping the system stable. On rare occasions, issues that affect the performance of the system occur. This is due to technical reasons that are unexpected and unavoidable. In the End User License Agreement (EULA), it is stated that Mindark is not liable for the participant’s expenses or losses that may arise from the use of the Entropia Universe. We are sorry that we are not able to help your further in this case.

Kind regards,
Entropia Support

iam hoping this bug will be taken care off asap, i dont have to be forgotten (plz remove this claim deed :P)

[James O'Neill]

Wonderful job by support...pffft

I know I'd be pissed!

James

[Atraie]

The deed stayed after it expired and still had ~100 ped on it?....wierd stuff.

[DoNotPause]

very strange indeed... hope it get sorted out and that you get that 100ped.. not that you do need it really (envy your pedcard :P)

[ELVENSON]

weird bug

sorry for your loss, and for the response you got. That would have pissed me right off

[xXSqUaLLXx]

what i find sad is that i just wanted a sorry of some kind right on and a "we will fix that as soon as possible" and then i wouldnt have posted.
but no it was too much to ask, it seems like they just want the world to know those kind of stuff that shouldnt really happen.

[~CHOPPER~]

MA's support dept. is.. for the most part completely useless.
They have proven time and time again that they can't or won't do shit for their
customers.

[Kartunes]

Originally Posted by ~CHOPPER~

MA's support dept. is.. for the most part completely useless.
They have proven time and time again that they can't or won't do shit for their
customers.

Unfortunatly I have to agree with this statement. If only they would think about how their answer makes the customer feel.

Or in some cases think about the customer at all.

[jw350]

That bug sucks bad enough but the cut and paste answer that they gave is total bs. I mean even a sorry about that we'll look in to it would have been better.

[sempul]

yeah well same old same old support. glad it hasn't happened to me yet. but then again i dont get as many claims as you either