Cant extract all of my claim !!!!!

[Centech]

Wow, I'm pleasantly surprised by the response. I'm pretty sure the EULA even specifically says you are out of luck in cases like this. Good on MA.

[Silver Viking]

Originally Posted by Kartunes

15 May 2008 You wrote:
Had a global of 61 ped belk got 44 ped out and now i cant get the rest says cannot execute. What can you do for me. Seems to me I should not lose due to a bug. My claim expires in about 5 hours hope you have a way to fix this for me. I have tried leaving the area and returning, relogging, logging of and waiting 5 minutes, waiting overnight and trying again all with no luck. Hope to see support at its best.

16 May 2008 Entropia Support:
Hello,
Thank you for reporting. We will look into this matter and back to you once we have more information.

Kind regards,
Entropia Support

19 May 2008 Entropia Support:
Hello,
We have now investigated and verified your report. We can see that you were not able to extract the remaining 17.08 PED from your Belkar Stone deposit. The deed has now been removed from your inventory and we have placed the missing value of 17 PED and 8 PEC in your storage.

We will off course further investigate this issue, check the system for possible irregularities and hopefully prevent this from happening again.

Thank you for your patience and we apologize for any inconveniences caused.

Kind regards,
Entropia Support


Nice job

Way to go MA

And glad it turned out good for you Kartunes


S V

[Dorsai]

Originally Posted by Kartunes

19 May 2008 Entropia Support:
Hello,
We have now investigated and verified your report. We can see that you were not able to extract the remaining 17.08 PED from your Belkar Stone deposit. The deed has now been removed from your inventory and we have placed the missing value of 17 PED and 8 PEC in your storage.

We will off course further investigate this issue, check the system for possible irregularities and hopefully prevent this from happening again.

Thank you for your patience and we apologize for any inconveniences caused.

Kind regards,
Entropia Support


Nice job

Now that is how customer support is supposed to work, supporting the customer when the error was made by the company. (Even if the EULA states that they don't have to, they do.)

MA, "Good on ya!"

[chevrons]

It's 4 days since Kartunes was refunded, and I'm still waiting for mine, even though I logged my support case before him.

So Customer Service has not (yet) worked for me.