Has Anyone had there GC reader replaced in the last few months?

[Nazbrat]

Has Anyone had there GC reader replaced in the last few months?
If So what did MA Tell you to do THis is the Response that I Recieved from MA

24 Mar 2008 You wrote:
March 24 2008 12:00PM PST

As I was Logging into Entropia I dicovered that My Goldcard Reader has Died and I am Requesting a New one

25 Mar 2008 Entropia Support:
Hi,
Please observe that in order to be replaced, broken items must be returned to MindArk PE AB (see address below). If the item turns out to be functional, you will have to cover your shipment costs. If the item is proven to be malfunctioned MindArk will refund the shipment costs.

Please return the broken item to:

MindArk PE AB
Support Department
Järntorget 8
SE-41304 Göteborg
SWEDEN

Please mark the letter with this support case number.

Kind regards,
Entropia Support


25 Mar 2008 You wrote:
Let me get this straight you want me to send the Dead Reader to Sweeden Before I get a Replacement?

Is this Correct?

I have Had the GC package since September as i stated I am Requesting a Replacement Reader.

WTF MA Just GIVE ME A NEW DAMN READER SO I CAN PLAY

[Oleg]

You can buy a new reader at the TT.

[Anna Ufo]

But he cant log in without reader

[Oleg]

Originally Posted by Anna Ufo

But he cant log in without reader

Then he should do as MA suggest.

Though I'd suggest changing the battery first, if he hasn't tried that already.

[Rayne Jade]

Give this thread a look for changing that battery... could save some heartache and out-of-game time

[Gandolf]

Where oh where can my gold card be?


See my link to another thread about this issue--I have always said buy the set AND buy an additional Reader ONLY at the same time--unless you want to wait for a new/replacement. Changing the battery sucks and the battery, at least in my area, is hard to find and cost more than the reader does from MA. Good luck hope you can get back in game soon.

[Xen]

I did, 2-3 months ago. It was free. That used to be their policy.

And the batteries are easy and cheap to replace (I saw batteries for cheap in US). I requested a new card because mine was wearing out.

[Nazbrat]

Well i would replace the Batteries If that was the Problem BUT it is not. the screen will not show the numbers Correctly and certain Numbers are MISSING they are not displayed at all.

[sledge-]

I had my reader replaced and yes they asked me to send in the old one but i had the new long before the old one reached them ... i even got a ped certificate for sending it in

edit:
Just rechecked the date and i sent in a support case on 27. Jan and had the reader about 4 days later

[Rayne Jade]

Originally Posted by Nazbrat

Well i would replace the Batteries If that was the Problem BUT it is not. the screen will not show the numbers Correctly and certain Numbers are MISSING they are not displayed at all.

Sorry about that... your support case stated your reader "died". We assumed it was not doing anything. Now that we know numbers are not being displayed it would make sense to send it in for a replacement.