Help!

[Slapnuts]

My gold card appears to be out of sync ... according to MA site you can get it back in sync yourself but the way they suggest doesn't seem to exist (supposed to be an option on log-in screen). Anyone any ideas?

Slappy

[Violet]

I always thought u had to contact support to get it re-sync'd? I presume you already have a support case up?

[Pepper]

"I have generated too many passwords with my Gold Card and now I am unable to login. "

"You only have three attempts before the Gold Card becomes unsynchronized with the verification system. You will then need to resynchronize the Card. By following the normal login process, a Synchronize Security Code window will request two consecutive Security Codes in order to resynchronize with the verification system.

If you fail to synchronize your Gold Card, please generate two consecutive passwords with your Gold Card and add these passwords in a Support Case sent to the Entropia Support Dept. Please do NOT generate any further passwords until the Entropia Support Dept. has synchronized your Gold Card".

As far as i can understand a window with two fields for codes should automatically appear at normal login if your card is out of sync. I suggest you go for the second alternative mentioned in bold above.

[Egg90]

Yeh Pepper is right, normally it would tell you your card may not be synchronised & ask you to enter 2 consecutive codes at login to re-synchronise (happened to me once). If you're not being asked for this then I'm afraid its a support case job & no EU for a while
Does it tell you it's not synchronised or just nothing?