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Thread: Can't deposit

  1. #1
    Guardian Few Scars's Avatar
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    Nov 01 2010
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    Western Australia
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    Can't deposit

    Hi MindArk
    I was looking forward to participating in the VanGuard at 1500MA time today. I planned to deposit a $200 for ammo etc.
    unfortunately there are internal errors appearing. I had submitted a support case a few days ago with the same issue, but no response.
    On my deposit screen I see a credit card I had deleted, a credit card that is odd with a 00/00 expiry? and the actual card I am still using doesnt even appear on the ingame deposit screen LOL?

    Guess I am not depositing until this bug is fixed? Any MindArk reps comments would be appreciated?

    Cheers
    Bjorn
    Starfinder XXI: PM me to book a flight!
    Buying: Umbranoid Paste Pot
    Metal flows through my veins!

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  3. #2
    Young NevadaJake's Avatar
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    Reno, Nevada USA
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    I hope you get this sorted out

  4. #3
    Moderator
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    May 13 2011
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    Australia
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    Have you checked what information is on the website ?

    Can you deposit there instead ?

  5. #4
    Guardian Few Scars's Avatar
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    Western Australia
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    Quote Originally Posted by Serica View Post
    Have you checked what information is on the website ?

    Can you deposit there instead ?
    Nothing I can see. I think they all have the weekend off.
    Starfinder XXI: PM me to book a flight!
    Buying: Umbranoid Paste Pot
    Metal flows through my veins!

  6. #5
    Guardian Few Scars's Avatar
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    BUMP to the top as support cases remain unanswered as to why the internal errors in depositing are occurring both on the Entropia Universe website and via the ingame portal.

    Cheers
    Bjorn....
    Starfinder XXI: PM me to book a flight!
    Buying: Umbranoid Paste Pot
    Metal flows through my veins!

  7. #6
    Guardian saradu's Avatar
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    Nov 21 2011
    Location
    Netherlands
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    312
    Quote Originally Posted by Few Scars View Post
    Hi MindArk
    I was looking forward to participating in the VanGuard at 1500MA time today. I planned to deposit a $200 for ammo etc.
    unfortunately there are internal errors appearing. I had submitted a support case a few days ago with the same issue, but no response.
    On my deposit screen I see a credit card I had deleted, a credit card that is odd with a 00/00 expiry? and the actual card I am still using doesnt even appear on the ingame deposit screen LOL?

    Guess I am not depositing until this bug is fixed? Any MindArk reps comments would be appreciated?

    Cheers
    Bjorn
    Interesting I was looking at the deposit window ingame a few days ago and one of my CC's had the exact thing, a 00/00 expiry. Should be interesting when I do want to deposit. If I can't, hmmmm oh well............less for them, more for me
    Mrs. Roni RL Jan 21, 2014
    Started EU 11-02-2011


  8. #7
    Guardian Few Scars's Avatar
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    Nov 01 2010
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    Western Australia
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    VU14.2 done. I still cant deposit. Checked with my bank. Its a problem at MindArks end. How many people are having issues depositing??
    Starfinder XXI: PM me to book a flight!
    Buying: Umbranoid Paste Pot
    Metal flows through my veins!

  9. #8
    Guardian Few Scars's Avatar
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    Nov 01 2010
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    240
    Heading up to 7 days with DIBS displaying internal errors.
    Starfinder XXI: PM me to book a flight!
    Buying: Umbranoid Paste Pot
    Metal flows through my veins!

  10. #9
    Guardian
    Joined
    May 30 2011
    Location
    UK
    Posts
    244
    In my case, when I came to deposit today MA said that I had no card on record! So I put the card details back in and it accepted it.

    In addition, the 'Verified by Visa' system kicked in, which hadn't been working for ages before.

 

 

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